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Sprout Social: Create, Preview, and Manage Social Chat Bots

Sprout Social Bot Builder

Chat bots are all the rage and for good reason. Automating responses and capturing qualification data will save your sales, social media, and customer service teams a ton of time and energy. Chat bots are every bit as good as the hype that’s been preceding them. Customers may not even be aware that they’re dealing with an intelligent response system – and may be happier in the quick turnaround of helpful, accurate information.

Sprout Social has released two bots, one for Twitter direct messages and another for Facebook Messaging. Evernote implemented a Twitter chatbot into their social customer care strategy and increased the number of customers helped via Direct Messages each month by 80%. If you want to check them out, @Evernote@Monarch@BloomsburyBooks and @GVCMortgage have deployed Twitter chat bots.

Sprout Social Bot Composer Page
Sprout Social Bot Builder

Read More about the Twitter DM Chat Bot

Sprout Social Bot Configuration Page

Sprout Social Chat Bot Builder

Social chat bots enable a brand’s customer support team to program a tree of Quick Replies to address consumer queries – no coding background required! Through this Bot Builder feature from Sprout, bots can be programmed to handoff the conversation to a human agent when initial info is gathered to expedite the process.

Sprout Social Bot Smart Inbox

Sprout Social Bot Smart Inbox

Sprout Social Bot

Read More about the Facebook Messenger Chat Bot

Sprout Social’s Twitter Direct Message Chat Bot

Youtube video

Sprout Social’s Facebook Messenger Chat Bot

Youtube video

Schedule a Sprout Social Demo

Download a Sponsored Marketing Whitepaper:

5 Steps to Launching an Employee Advocacy Program

5 Steps to Launching an Employee Advocacy Program

A roadmap to leveraging your employees’ voices on social media. Download Now

Download a Sponsored Marketing Whitepaper:

5 Steps to Launching an Employee Advocacy Program

5 Steps to Launching an Employee Advocacy Program

A roadmap to leveraging your employees’ voices on social media. Download Now


© 2017 DK New Media. All Rights Reserved. Visit and Subscribe to MarTech today!

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Conversica Dashboard

Conversica provides an automated sales assistant powered by artificial intelligence software. The assistant works just like a human sales assistant, reaching out to every single one of your leads and engaging each of them in a human conversation. People love it because the assistant is personable, friendly and responsive, connecting them quickly with a human that can help. We’re in an AI spring. I think for every company, the revolution in data science will fundamentally change how we run our business because we’re going to have computers aiding us in how we’re interacting with our customers. Salesforce CEO Marc Benioff


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